Platform
CSM support
Communication in French or English, with on-site or online meetings:
Contacts assigned at the start of the service
Daily operational exchanges
Quarterly meetings
Annual Steering Committee (optional)
Contacts awarded following signature of a contract
After signing the contract, you will be assigned the following contacts:
Customer Success Manager (CSM) as main point of contact
Sales
Data manager
Operational security contact (for security incidents, security policy changes and modifications to the security assurance plan)
Daily operational exchanges
We set up a dedicated communication channel with you to discuss ongoing vulnerabilities and remediation plans in real time.
This channel can be e-mail, instant messaging or secure messaging.
You will also be asked to provide an emergency telephone number, so that we can contact you as quickly as possible if a critical vulnerability is detected.
Quarterly meetings
The goal of these meetings is to ensure operational follow-up of the service and to improve its quality.
Patrowl participants :
Customer Success Manager (CSM), organizer
Technical expert (if necessary)
Agenda:
Review of historical and new assets
Vulnerability analysis
Review of action plan, corrective measures and potential difficulties
Product roadmap and new customer needs
Customer questions and feedback
Annual Steering Committee (optional)
The aim of these optional annual meetings is to monitor the governance of the service, guarantee your satisfaction and review any major changes (legal and technical).
Patrowl participants:
Customer Success Manager (CSM), organizer
Sales
The agenda will be adapted to your needs and the context of the service.
Support from experienced pentesters
Our team includes experienced pentesters who can guide you in analyzing and correcting identified vulnerabilities.
With their technical skills and in-depth knowledge of threats, you will benefit from support tailored to your needs, whether in the context of technical audits or strategic discussions.
Collaborative solution
Continuous improvement & customization
As soon as we identify vulnerabilities in one of our clients' systems, we check if they might also affect your infrastructure and test accordingly. Want to customize the dashboard, make modifications, or request new features? Everything is possible!
