Our services

Customer support

Passionate experts at your service to help you manage your IT vulnerabilities.

Patrowl was founded in 2020 by three former cybersecurity consultants specializing in audits and penetration testing for various organizations.

Thanks to our team of experts and the detailed recommendations provided on the dashboard, you'll benefit from a comprehensive service to effectively correct identified vulnerabilities.

Support from experienced pentesters

Our team includes experienced pentesters capable of guiding you through the analysis and correction of identified vulnerabilities.

Thanks to their technical skills and in-depth knowledge of threats, you'll benefit from support tailored to your needs, whether for technical audits or strategic discussions.

Qualifications of our pentesters

  • OSCP: Flagship certification from Offensive Security, renowned for its rigor in ethical hacking and penetration testing.

  • OSWE: Focused on web penetration testing, issued by Offensive Security.

  • Mastering Burp Suite Pro: Training on a key tool in web pentesting. Certification is less known but high-quality, taught by Agarri.

  • SANS SEC660: Advanced penetration testing training for experienced professionals.

CSM support

Communication in French or English, on-site, virtually, or in a hybrid format:

  • Contacts awarded following signature of a contract

  • Daily operational exchanges

  • Quarterly meetings

  • Annual Steering Committee (optional)

Contacts awarded following signature of a contract

After signing the contract, you will be assigned by the following contacts:

  • Customer Success Manager (CSM) as main point of contact

  • Sales

  • Data manager

  • Operational security contact (for security incidents, security policy changes and modifications to the security assurance plan)

Daily operational exchanges

We set up a dedicated communication channel with you to discuss ongoing vulnerabilities and remediation plans in real time.

This channel can be e-mail, instant messaging or secure messaging.

You will also be asked to provide an emergency telephone number, so that we can contact you as quickly as possible if a critical vulnerability is detected.

Quarterly meetings

The aim of these meetings is to ensure operational follow-up of the service and to improve its quality.

Patrowl participants :

  • Customer Success Manager (CSM), organizer

  • Technical expert (if necessary)

Agenda:

  • Review of historical and new assets

  • Vulnerability analysis

  • Review of action plan, corrective measures and potential difficulties

  • Product roadmap

  • Change of contact (if necessary)

  • Customer questions and feedback

Annual Steering Committee (optional)

The aim of these optional annual meetings is to monitor the governance of the service, guarantee your satisfaction and review any major changes (legal and technical).

Patrowl participants:

  • Customer Success Manager (CSM), organizer

  • Sales

The agenda will be adapted to your needs and the context of the service.

Collaborative solution

Continuous improvement & customization

As soon as we identify vulnerabilities in one of our clients' systems, we check if they might also affect your infrastructure and test accordingly. Want to customize the dashboard, make modifications, or request new features? Everything is possible!

Ask a demo