Effective Starting: May 5, 2020
The types of personal information or personal data we may collect about you include:
your contact details, including email address, mailing address, street address and/or telephone number;
your age and/or date of birth;
your demographic information, such as postcode; and
any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information by other Patrowl SAS Products
We may collect, hold, use and disclose personal information for the following purposes:
to enable you to access and use our services or the services of our customers, including storing it;
to contact and communicate with you;
for internal record keeping and administrative purposes; and
to comply with our legal obligations and resolve any disputes that we may have.
Disclosure of personal information to third parties
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third-parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Europe including in the U.S.A.
Please note that we use the following third-parties to process your personal information: OVH, France and Amazon Web Services, U.S.A.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who are outside France and, if you are a European Union (EU) citizen, to third parties that are outside the EU.
Our responsibilities as a ‘processor’ under the GDPR
Where we are a processor, we have contracts containing certain prescribed terms in our contracts with controllers, including:
not to use a sub-processor without the prior written authorisation of the data controller;
to co-operate with supervisory authorities;
to ensure the security of its processing;
to keep records of processing activities;
to notify any personal data breaches to the data controller; and
to employ a data protection officer and appoint (in writing) a representative within the European Union if required by the GDPR. (These are not required for the company at the present time).
Your rights and controlling your personal information
Complaints: If you believe that we have breached an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see https://www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
For more information regarding cookies and web beacons please visit https://patrowl.io/legal
Links to other websites
For any questions or notices, please contact our Privacy Officer at:
10 rue de Penthièvre, 75008 Paris, France
Last update: April 15, 2020